Returns & Refund Policy

Last Updated: 3 September 2026

At Veylune Project, all orders are carefully processed before dispatch. Please read our Returns & Refund Policy before placing your order.

Returns

We do not generally accept returns or provide refunds for:

• Change of mind
• Accidental purchases
• No longer wanting the product
• Ordering the wrong item
• Personal preference
• Products that have been used, altered or damaged after delivery

This does not affect any rights you may have under applicable consumer law.

Damaged or Defective Products

If your Veylune Projector arrives damaged or defective, please contact us as soon as possible after receiving your order.

To make a claim, please provide:

1. Your order number
2. Photographs or video clearly showing the damage or defect
3. A description of the issue

We may require additional evidence to verify the issue.

Once your claim has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Damage After Delivery

We are not responsible for damage caused after delivery through misuse, accidental damage, improper handling, unauthorised modification, liquid damage or failure to follow the product’s instructions.

Return Shipping

Please do not return your projector to the address shown on the original shipping package without contacting us first.

If a return is required for an approved claim, we will provide you with the appropriate return instructions.

Unauthorised returns may not be accepted.

Refunds

If a refund is approved, it will be issued to your original payment method.

Once processed, please allow time for your bank or payment provider to credit the funds to your account.

Original shipping costs may be non-refundable except where required by applicable law.

Consumer Rights

Nothing in this policy is intended to exclude, restrict or override rights that customers have under applicable consumer protection laws.

Where applicable law gives you additional cancellation, return, repair, replacement or refund rights, those rights will continue to apply regardless of this policy.

Contact Us

For damaged or defective product claims, please contact:

Veylune Project
Email: Veylune.project@gmail.com

Include your order number and photographic/video evidence when contacting us.