Frequently Asked Questions

How long does shipping take?

Orders are processed and dispatched within 1–3 business days. After dispatch, delivery can take up to 15 business days, depending on your location.

Where are orders shipped from?

Veylune Project works with an international fulfilment partner, and orders are currently dispatched from China directly to your delivery address.

Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking information by email where available. Please allow some time for tracking updates to appear.

How large can the Veylune Projector display?

The Veylune Projector can create an adjustable display of up to 200 inches, allowing you to transform almost any wall into a large entertainment or ambient display.

What streaming apps can I use?

The Veylune Projector includes smart functionality with access to popular entertainment apps such as Netflix, Disney+, YouTube, Amazon Prime Video, Max (HBO Max) and more, subject to regional and device availability. Individual subscriptions may be required.

Does the projector have built-in speakers?

Yes. The Veylune Projector features built-in speakers, allowing you to enjoy movies, shows, games and other content without needing separate speakers.

Can I connect a PlayStation, Xbox or other console?

Yes. The projector includes an HDMI connection, allowing compatible gaming consoles, laptops and other HDMI devices to be connected.

Can I project onto the ceiling?

Yes. The 180° rotating design allows you to project onto walls or ceilings, making it perfect for watching movies and shows from bed.

Do I need a separate streaming device?

The projector has built-in smart functionality, so a separate streaming device isn’t required for supported apps. Compatible external streaming devices can also be connected.

What can I use the projector for?

Movies, TV shows, gaming, YouTube, sports, ambient scenery, bedroom backdrops, visual displays and much more. Turn an ordinary room into your own entertainment space.

What happens if my projector arrives damaged?

If your projector arrives damaged or defective, contact our customer support team with your order number and clear photo or video evidence. We’ll review the issue and provide an appropriate resolution.

Can I return my order?

Please refer to our Returns & Refund Policy for full details. Nothing in our policy affects any statutory consumer rights that apply to your purchase.

How can I contact Veylune Project?

For questions about your product or order, contact us at veylune.project@gmail.com